‘The system is great, but the user manual is terrible!’ – how many times have we heard this complaint? We are concerned that our customers might even be saying it about our manuals!

As long as writers are thought of as artists and user manuals as works of art, neither professional writers nor engineers are likely to produce usable manuals. The key is to think of manuals as devices. 

The machine is ready for operation. 



Leave a Reply

Your email address will not be published. Required fields are marked *